Refund Policy

Last updated: 20/02/2026

1. Concierge & Service Fees

All concierge, planning, coordination, and service fees charged by Passport & Prosecco are non-refundable once services have commenced.

2. Third-Party Services

Accommodation, transportation, and experience refunds are governed strictly by the policies of the relevant third-party suppliers.

3. Event Changes

Changes, cancellations, or postponements of events do not automatically entitle clients to refunds. We will assist with coordination where possible but cannot guarantee outcomes.

4. Payment Disputes

Any disputes must be raised directly with Passport & Prosecco before initiating a chargeback. Unauthorized chargebacks may result in service termination.

5. Contact

Refund enquiries should be directed to concierge@ppcurated.com.